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Head of IT Operations

2 months ago


Marion, Indiana, United States Relais & Châteaux Full time
Job Summary

We are seeking a highly skilled and experienced IT professional to join our team as the Head of IT Operations at Relais & Châteaux. This is a unique opportunity to work in a fast-paced and dynamic environment, where you will be responsible for the day-to-day support of all IT systems, business systems, office systems, and property management systems.

Key Responsibilities
  • IT System Support: Provide technical support and maintenance for all IT systems, including network security, hardware, and software.
  • System Audits and Mapping: Perform regular system audits and structural mapping of resort assets to ensure optimal performance and efficiency.
  • User Training and Support: Provide training and support to users on all property/site systems, network security, hardware, and software.
  • Platform Optimization: Maximize the potential of each platform to ensure absolute guest satisfaction and improve operational efficiency.
  • Reporting and Documentation: Communicate a weekly IT summary to management and ensure that all existing processes are documented to facilitate new on-boarding procedures.
  • Process Improvement: Identify areas for improvement and implement strategic solutions to increase efficiency and productivity across departments.
  • Project Management: Oversee implementation projects from beginning to completion, including written procedures and documentation.
  • Technology and Security: Stay up-to-date with the latest hotel technology and security risks and implement measures to mitigate them.
Requirements
  • Experience: Hospitality industry experience preferred.
  • Skills: Excellent communication and listening skills, ability to work under pressure, and provide excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
  • Education: Bachelor's degree in Computer Science or related field.
  • Certifications: Relevant IT certifications, such as CompTIA A+ or Cisco CCNA.
Benefits
  • Property Gratuities
  • Paid Time Off up to 4 weeks
  • Paid Sick Leave
  • Holiday Pay
  • Paid Overtime
  • Paid Health and Vision Insurance
  • Life Insurance
  • 401k Matching
  • Daily Staff Meal