Member Service Specialist
1 day ago
We are looking for a highly motivated Member Service Specialist - Collections to join our team at Truliant Federal Credit Union. As a Member Service Specialist, you will be responsible for assisting members with their financial obligations and establishing realistic repayment plans.
About the Job:
- Assist members in understanding their financial obligations and obtain payments.
- Establish realistic repayment plans and follow up when plans are not met.
- Document all communication, payment arrangements, and processes related to collections efforts in a timely and detailed manner.
- Use multiple operating systems to maintain accounts throughout the collections process.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and knowledge development opportunities.
- A competitive salary and benefits package.
Requirements:
- High school diploma or equivalent; college education preferred.
- Minimum 2 years' experience in financial services, call center, or collections environment required.
- Excellent negotiation and problem-solving skills, with ability to handle difficult conversations with members effectively.
- Excellent communication skills in English, both verbal and written.
Salary Estimate: $50,000 - $65,000 per year, depending on experience.
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