Member Service Specialist

1 day ago


Whitakers, North Carolina, United States Truliant Federal Credit Union Full time
Job Description:

We are looking for a highly motivated Member Service Specialist - Collections to join our team at Truliant Federal Credit Union. As a Member Service Specialist, you will be responsible for assisting members with their financial obligations and establishing realistic repayment plans.

About the Job:

  • Assist members in understanding their financial obligations and obtain payments.
  • Establish realistic repayment plans and follow up when plans are not met.
  • Document all communication, payment arrangements, and processes related to collections efforts in a timely and detailed manner.
  • Use multiple operating systems to maintain accounts throughout the collections process.

What We Offer:

  • A dynamic and supportive work environment.
  • Ongoing training and knowledge development opportunities.
  • A competitive salary and benefits package.

Requirements:

  • High school diploma or equivalent; college education preferred.
  • Minimum 2 years' experience in financial services, call center, or collections environment required.
  • Excellent negotiation and problem-solving skills, with ability to handle difficult conversations with members effectively.
  • Excellent communication skills in English, both verbal and written.

Salary Estimate: $50,000 - $65,000 per year, depending on experience.



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