Banking Operations Supervisor

About Us

Truliant Federal Credit Union is a not-for-profit financial cooperative owned and controlled by its members. Our mission is to improve lives by putting our members first, providing great service, and straightforward financial solutions. We are committed to delivering exceptional service and exceeding our members' expectations.

We are seeking a highly skilled and experienced Teller Leadership Specialist to join our team. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our teller team and ensuring that we deliver exceptional service to our members. If you are passionate about providing outstanding service and have a strong commitment to our mission, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
* Oversee day-to-day teller operations to ensure consistency with established goals and service standards
* Act as a positive role model for all employees in adherence to our mission
* Provide leadership and supervision of the team when the Manager is not available
* Assist in implementing the center's growth plan and engaging the team in meaningful financial conversations with members
* Ensure consistent adherence to Credit Union member service standards throughout every member-owner interaction
* Researches and resolves members' account issues and maintains integrity, discretion, and confidentiality when handling difficult situations concerning member accounts
* Monitors all teller transactions to ensure they are performed with accuracy and minimal errors
* Assists Management to ensure that all Branch cash audits are carried out in an efficient, timely, consistent, and accurate fashion
* Ensures that team members adhere to all Credit Union and security policies and procedures, and communicates operational procedure changes
* Schedules Teller operations to assure that sufficient staff coverage is available during service hours
* Mentors new Tellers and assists in team members' professional development

Education and Background

* High School Diploma or equivalent required; Associates Degree or greater preferred
* A minimum of 2+ years related experience in the retail industry, with financial services preferred
* Supervision experience preferred
* Must have sound understanding of standard concepts, practices, procedures, regulations, and compliance requirements within the financial services environment
* Excellent verbal and written English communication skills
* Strong interpersonal skills required
* Previous sales experience preferred

Salary and Benefits

* Competitive salary of $55,000 per year
* Comprehensive benefits package including medical, dental, vision coverage, 401(k) plan with matching contributions, paid holidays and time off, and more

Why Join Us?

At Truliant Federal Credit Union, we value our employees and offer a range of benefits and rewards to support their well-being and success. Some of the benefits we offer include medical, dental, vision coverage, 401(k) plan with matching contributions, paid holidays and time off, and more. We also offer tuition reimbursement, employee assistance program, and other perks to support our employees' personal and professional growth.

Join us today and become a part of our dynamic team

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