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Customer Service Representative

2 months ago

Forest Grove, Oregon, United States Kirk Meckem - State Farm Agent Full time
Job Overview

As a Customer Service Representative with Kirk Meckem - State Farm Agent, you will play a vital role in providing exceptional customer experiences and driving business growth. We are seeking a highly motivated and customer-focused individual to join our team.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Insurance Sales and Service: Provide prompt, accurate, and friendly customer service, including responding to inquiries, resolving issues, and promoting insurance products and services.
  • Lead Generation and Conversion: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
  • Team Collaboration: Work closely with the Agent Team to achieve sales goals, share knowledge, and support each other in delivering exceptional customer experiences.
Requirements
  • Customer Focus: Demonstrate a passion for delivering exceptional customer experiences and a commitment to understanding customer needs.
  • Communication Skills: Possess excellent written, verbal, and listening skills to effectively communicate with customers and colleagues.
  • Marketing and Sales: Show enthusiasm for marketing insurance products and services based on customer needs and a willingness to learn and adapt.
  • Self-Motivation: Demonstrate self-motivation, a strong work ethic, and a commitment to achieving sales goals.