Insurance Customer Service Representative

5 days ago


Forest Grove, Oregon, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service, processing insurance policy changes, and maintaining accurate customer files.

Key Responsibilities:
  • Assist customers with their insurance needs and provide timely responses to inquiries
  • Process insurance policy changes and updates, ensuring accuracy and efficiency
  • Maintain organized and accurate customer files, both physical and digital
  • Prepare and process insurance quotes and applications, adhering to company guidelines
  • Collaborate with team members to achieve office goals and objectives
  • Stay up-to-date on insurance industry trends and regulations, applying knowledge to improve customer service and policy management
Requirements:
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Strong organizational and time management skills, with attention to detail and accuracy
  • Proficiency in using insurance industry software and systems
  • High school diploma or equivalent required; associate's or bachelor's degree preferred

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.



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