Service Department Operations Manager

3 weeks ago


Temple Hills, Maryland, United States Ourisman Chevrolet Full time

Job Overview

We are seeking a dedicated and organized Assistant Service Manager to support the Service Manager in overseeing the service department's daily operations. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service.

About Ourisman Automotive Group

Ourisman Automotive Group is a forward-thinking organization that prioritizes the guest experience. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. As an equal opportunity employer, we are committed to non-discrimination on any protected basis.

Key Responsibilities

  • Assist the Service Manager in managing the service department, ensuring efficient workflow and high-quality services.
  • Address customer inquiries and concerns, providing clear explanations of services and repairs.
  • Schedule service appointments, assign work to technicians, and monitor progress to meet deadlines.
  • Review completed repairs to ensure quality standards are met and address discrepancies or customer concerns.
  • Train, coach, and motivate the service team to achieve performance goals and deliver excellent customer service.

Requirements

  • Previous experience in an automotive service department, preferably in a leadership role.
  • Strong organizational and multitasking skills, excellent communication and interpersonal abilities, and a customer-focused approach.
  • Basic understanding of automotive repair processes and diagnostic procedures.
  • Ability to resolve issues efficiently and professionally.

Compensation and Benefits

The estimated salary for this role is $55,000 - $65,000 per year, depending on experience. Our benefits package includes health, dental, and vision insurance, life insurance options, short-term and long-term disability insurance, 401(k) plan with company match, paid time off, and holiday leave.



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