Service Operations Manager

3 weeks ago


Temple Hills, Maryland, United States Ourisman Chevrolet Full time

Job Overview:

We are seeking a dedicated and organized Assistant Service Manager to support the Service Manager in overseeing the service department's daily operations. The Assistant Service Manager will help ensure a high level of customer service, coordinate workflow, and contribute to the department's efficiency and profitability.

About the Role:

  • Assist the Service Manager in managing the service department, ensuring that all work is completed efficiently and to a high standard
  • Help address customer inquiries and concerns, providing clear explanations of services and repairs, and ensuring customer satisfaction.
  • Assist in scheduling service appointments, assigning work to technicians, and monitoring the progress of repairs to meet deadlines.
  • Review completed repairs to ensure quality standards are met and address any discrepancies or customer concerns.
  • Assist in training, coaching, and motivating the service team to achieve performance goals and deliver excellent customer service.
  • Maintain accurate records of services performed, parts used, and customer interactions.
  • Occasionally communicate with customers to get a pulse on their experience and gather feedback to improve service quality.

Requirements:

  • Previous experience in an automotive service department, preferably in a leadership role.
  • Strong organizational and multitasking skills, excellent communication and interpersonal abilities, and a customer-focused approach.
  • Basic understanding of automotive repair processes and diagnostic procedures.
  • Ability to resolve issues efficiently and professionally.
  • Proficiency with service management software and Microsoft Office Suite.

Compensation and Benefits:

  • $65,000 - $80,000 per year, based on experience.
  • Health, dental, and vision insurance.
  • Life insurance options.
  • Short-term and Long-term disability insurance.
  • 401(k) plan with company match.
  • Paid time off and holiday leave.
  • Opportunities for professional development and growth.


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