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Service Engagement Representative

2 months ago

Boise, Idaho, United States Elcor Inc Full time
Customer Service Representative at Elcor Inc

Company Overview:
Elcor Inc is committed to delivering outstanding service and excellence, founded on principles of integrity, innovation, and dependability. As a leader in the [industry/sector], we focus on providing high-quality solutions and building lasting relationships with our clients.

Role Summary:
We are seeking an enthusiastic Customer Service Representative to serve as the primary point of contact for customer satisfaction at Elcor Inc. If you possess excellent communication skills, a strong work ethic, and a passion for assisting others, we invite you to consider joining our team.

  • Address customer inquiries swiftly through various channels including phone, email, and live chat
  • Effectively resolve customer concerns with professionalism
  • Offer detailed product information, pricing, and stock availability
  • Accurately manage orders, returns, and exchanges
  • Work collaboratively with other departments to meet customer needs

Required Qualifications:
- Bachelor's degree, preferably in Business Administration or Communications
- At least 2 years of experience in customer service
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving capabilities
- Ability to manage multiple tasks and prioritize effectively
- Proficiency in Microsoft Office Suite and CRM systems

Core Values:
At Elcor Inc, we emphasize integrity, professionalism, and a positive attitude, nurturing a culture of excellence and teamwork. We appreciate initiative, accountability, and a supportive atmosphere that promotes growth and skill enhancement.

If you are committed to providing exceptional service and excel in a dynamic environment, Elcor Inc is the ideal workplace for you. Join us in surpassing customer expectations and making a significant difference.