Information Systems Support Specialist

3 weeks ago


Altoona, Pennsylvania, United States Grace Lutheran Communities Full time
Purpose and Scope

At Grace Lutheran Communities, we strive to provide exceptional service to our clients and families. As an Information Systems Support Technician, you will play a vital role in ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide technical support and assistance to staff and clients
  • Install, maintain, and repair computer hardware and software
  • Manage helpdesk software and user submitted tickets
  • Maintain inventory of computer equipment and licenses
  • Ensure physical security and control of assets
  • Document projects and communicate with the Information Systems Manager
  • Participate in after-hours on-call schedule
Requirements
  • Bachelor's degree in Information Technology or related field
  • 1 year of help desk or customer service experience
  • Experience with computer hardware and software installation and maintenance
  • Strong problem-solving and analytic thinking skills
  • Ability to communicate effectively with staff, vendors, and community
Working Conditions

Typical office setting with local travel (30%)

Physical Requirements

Ability to push, pull, lift, and/or carry up to 50 pounds



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