Information Technology Generalist 1

1 week ago


Altoona, Pennsylvania, United States Commonwealth of Pennsylvania Full time
Job Summary

We are seeking a highly motivated IT Generalist 1 to join our team at the Conservation and Environment Delivery Center (CEDC). As a key member of our Operational Support Tier 2 (OPS Tier 2) team, you will provide technical support and assistance to our employees, ensuring they have the necessary tools and resources to perform their duties effectively.

Key Responsibilities
  • Provide Tier 2 Operational Support for workstation and end-user technical support
  • Resolve issues involving employee software and hardware resources
  • Perform as a Tier 2 Support team member, requiring knowledge and adherence to defined support processes, standards, and requirements
  • Provide on-site support as needed for any hardware or software issue at any location in the Central Region of the CEDC
  • Manage and administer user accounts and groups, mailboxes, resource accounts, and distribution lists
  • Create and process Service Now tickets through the resolution of an issue
Requirements
  • One year of experience as an Information Technology Trainee or Information Technology Technician, or three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services
  • Associate's degree in any information technology field, or an equivalent combination of experience and training
  • Ability to perform essential job functions
  • Meet the PA residency requirement
What We Offer

We offer a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan. We also offer opportunities for professional growth and development, as well as a dynamic and supportive work environment.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, by the posting closing date. We look forward to hearing from you



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