Client Care Specialist Front Office

1 day ago


Uxbridge, Massachusetts, United States FYZICAL, Uxbridge Full time
About FYZICAL Therapy and Balance Center

We are a leading provider of physical therapy, balance rehabilitation, vestibular retraining, and athletic training services. Our organization is driven by a commitment to patient care and a passion for delivering exceptional rehabilitative services.

Job Summary

We are seeking a part-time Client Care Specialist to join our team at FYZICAL Therapy and Balance Center in Uxbridge. As a Client Care Specialist, you will be responsible for creating a welcoming atmosphere for our patients, managing check-ins and check-outs, collecting and posting patient payments, and providing exceptional customer service.

Key Responsibilities
  • Manage patient check-ins and check-outs, ensuring accurate and efficient processing of patient information
  • Collect and post patient payments, maintaining accurate records and resolving any discrepancies
  • Provide exceptional customer service, responding to patient inquiries and resolving any issues in a timely and professional manner
  • Work effectively with our medical software, ensuring accurate and efficient management of patient charts, scheduling, and appointment cancellations
  • Develop and maintain a thorough understanding of our office and medical software, ensuring seamless integration with our team
Requirements
  • Experience in medical and worker's compensation insurance billing is a must
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Excellent communication and interpersonal skills, with a warm and enthusiastic demeanor
  • Ability to become proficient in our office and medical software, with a willingness to learn and adapt
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development
  • A competitive compensation package, including benefits and paid time off
  • The chance to be part of a values-driven organization, committed to delivering exceptional patient care and service


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