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Client Service Representative

2 months ago

Uxbridge, Massachusetts, United States VCA Animal Hospitals Full time

About VCA Animal Hospitals

We are a leading provider of veterinary care, dedicated to delivering exceptional service and compassionate care to our patients and their owners. Our team of experienced professionals is committed to providing a warm and welcoming environment that puts our clients at ease.

Job Summary

We are seeking a highly skilled and personable Client Service Representative to join our team. As the face of VCA, this individual will be responsible for delivering exceptional customer service, ensuring a seamless experience for our clients and their pets.

Key Responsibilities

  • Customer Service: Provide exceptional service to clients, responding to their needs and concerns in a timely and professional manner.
  • Scheduling and Coordination: Schedule and confirm appointments, ensuring that our clients' needs are met and their pets receive the best possible care.
  • Communication: Communicate effectively with clients, veterinarians, and other hospital staff to ensure seamless care and service.
  • Administrative Tasks: Manage medical records, charts, reports, and correspondence, ensuring accuracy and confidentiality.
  • Facility Maintenance: Maintain the cleanliness and organization of the hospital, ensuring a safe and welcoming environment for our clients and their pets.

Requirements

  • Positive Attitude: A positive and motivated individual who is passionate about delivering exceptional customer service.
  • Communication Skills: Excellent communication skills, both verbal and written, with the ability to effectively interact with clients, veterinarians, and other hospital staff.
  • Organizational Skills: Strong organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.
  • Teamwork: A team player who is committed to working collaboratively with others to achieve our mission and goals.

What We Offer

  • Competitive Compensation: A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Environment: A collaborative and supportive work environment that values teamwork and open communication.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.