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Patient Admissions Coordinator
2 months ago
We are seeking a full-time Patient Admissions Coordinator to join our dedicated team. This role is pivotal in guiding individuals seeking treatment through the initial stages of accessing our services. As the first point of contact for potential patients, the Admissions Coordinator must demonstrate exceptional communication skills and a positive demeanor.
KEY RESPONSIBILITIES
- Collect essential information from prospective patients, referral sources, and healthcare providers to ensure comprehensive data gathering.
- Respond to inquiries regarding our services, enrollment procedures, and insurance options.
- Manage and organize incoming referrals and necessary documentation efficiently.
- Provide clear explanations of the admissions process to patients and their support networks.
- Convey referral requirements and admission standards to community partners and individuals seeking assistance.
- Input patient data into customer relationship management software.
- Engage with patients to follow up on outstanding items needed for referrals.
- Request medical records for patients pursuing treatment services.
- Support patients throughout the enrollment journey and inform them of alternative resources.
- Conduct preliminary screenings for potential patients.
- Coordinate outreach efforts through calls, texts, and emails to engage prospective patients.
- Field inquiries regarding our services and assist patients in accessing care across all levels.
- Help patients obtain resources such as transportation assistance and community support services.
- Utilize de-escalation techniques and crisis management strategies both in-person and via phone.
- Communicate effectively with potential patients and referral sources through phone and email.
- Collaborate with staff from various departments to ensure seamless service delivery.
- Provide backup support for daily admissions tasks, including processing drug screens and scheduling intakes.
- Coordinate with residential staff regarding patient arrivals and assist in preparing accommodations as needed.
- Monitor data related to priority and high-risk groups.
QUALIFICATIONS
- Strong organizational skills with meticulous attention to detail.
- Experience or knowledge in the behavioral health sector.
- High school diploma or equivalent required.
- Basic understanding of substance use disorders is highly preferred.
SKILLS AND ABILITIES
- Excellent organizational capabilities and attention to detail.
- Ability to maintain confidentiality of sensitive information.
- Proficiency in Microsoft Office Suite.
- Effective verbal and written communication skills.
ADDITIONAL RESPONSIBILITIES
- Participate in assigned meetings.
- Engage in special projects and other duties as required.
- Maintain an organized filing system.
SUPERVISORY RELATIONSHIPS
- This position does not include supervisory responsibilities.
OTHER REQUIREMENTS
- Verification of sobriety as per relevant standards.
- Approval from background checks.
- Successful completion of a drug test upon hiring.
- Documentation of a negative Tuberculin test or evidence of non-communicability.
WORKING ENVIRONMENT
- This role typically operates in an office setting.
- Potential exposure to communicable diseases, including various infections.
- Interaction with individuals experiencing diverse emotional and mental states.
ABOUT FORA HEALTH
At Fora Health, we are committed to providing compassionate care and support for individuals affected by substance use disorders. Our mission is to deliver accessible, coordinated, and integrated services that empower our clients on their recovery journey. We value diversity and strive to create a supportive work environment that fosters mutual respect and collaboration.
BENEFITS
- Comprehensive medical, dental, and vision insurance.
- Employer-paid life insurance and additional voluntary insurance options.
- Flexible Spending Accounts for healthcare and dependent care.
- 401K plan with employer matching.
- Generous paid time off and holiday benefits.
- Flexible work schedules and employee assistance programs.
- Opportunities for professional development and education reimbursement.
Fora Health is an equal opportunity employer, welcoming applicants from all backgrounds and experiences.
