Facility Customer Service Representative
1 day ago
The Facility Customer Service Coordinator plays a crucial role in supporting the growth of our business by providing exceptional customer service and ensuring customer satisfaction. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities:- Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate information and resolving issues to their satisfaction.
- Order Processing: Intake, process, and verify customer orders to ensure they are completed and documented accurately.
- Product Knowledge: Build and maintain knowledge of all products to ensure effective customer recommendations and provide excellent customer service.
- Communication: Act as a liaison between customers, sales representatives, and store staff to ensure seamless communication and resolve any issues that may arise.
- Compliance: Ensure compliance with policies and procedures, including safety, loss prevention, and security protocols.
- Quality Service: Follow quality service standards and comply with procedures, rules, and regulations to ensure exceptional customer service.
- Support: Assist with moving and loading product, as well as operating batch tinting equipment as needed.
- Age: Must be at least eighteen (18) years of age.
- Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
- Physical Demands: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion.
- Experience: Must have at least one (1) year of work experience in customer service, retail, or sales.
- Education: Have an associate degree or higher in Business, Sales, or Marketing.
- Experience: Have at least one (1) year of experience working as a Facility Coordinator.
- Skills: Have at least three (3) years of work experience in customer service, retail, or sales.
- Equipment Operation: Have at least one (1) year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.
- Product Knowledge: Have previous work experience selling paint and paint-related products.
- Equipment Operation: Have prior work experience operating tinting or color matching equipment.
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