Customer Service Representative
3 days ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a high level of product knowledge.
Key Responsibilities
- Customer Service
- Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner.
- Use the F.A.S.T. service model to meet customer needs and exceed expectations.
- Sales and Merchandising
- Drive sales through advanced product knowledge, suggestive selling, and innovative merchandising techniques.
- Assist customers in finding products and providing recommendations to meet their needs.
- Inventory Management
- Maintain accurate inventory levels and ensure that shelves are stocked and merchandise is displayed in a visually appealing manner.
- Process customer transactions and handle returns and exchanges in a professional and efficient manner.
- Team Collaboration
- Work collaboratively with other team members to achieve sales goals and maintain a positive and productive work environment.
- Assist with training new team members and provide guidance and support as needed.
Requirements
- Availability
- Must be available to work a variety of shifts, including days, evenings, weekends, and holidays.
- Experience
- No experience required, but previous experience in a customer-centric environment is preferred.
- Skills
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Basic math skills and accuracy with handling cash and operating a point-of-sale system.
Working Conditions
- Must be able to stand for long periods of time and walk around the store.
- Must be able to lift up to 50 pounds and push/pull merchandise as needed.
- Must be able to work in a team environment and collaborate with other team members.
Benefits
- Opportunity to work for a dynamic and growing company.
- Competitive hourly rate and opportunities for advancement.
- Discounts on merchandise and other benefits.
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