Customer Service Representative
4 days ago
The Representative II, Customer Service Operations plays a critical role in ensuring the smooth operation of our customer service functions. This position is responsible for processing orders for distribution centers and other internal customers in accordance with established demand plans, schedules, and lead times.
Key Responsibilities- Order Processing: Processes routine customer orders using SAP and other internal systems, ensuring that all necessary order information is entered and reviewed.
- Customer Communication: Responds to inquiries from internal customers regarding order tracking information, on-hold, back order, and high-priority statuses.
- Issue Resolution: Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
- Analysis and Reporting: Uses dashboards and reporting from internal systems to identify causes of order issues, creates visuals, and conducts analyses to understand and communicate order data and issues.
- Stakeholder Coordination: Coordinates with internal stakeholders, including Planners and externally-facing Customer Service Representatives, regarding customer issues.
- Special Order Processing: Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
- 1-3 years of experience in a customer service or order fulfillment role.
- High School Diploma, GED, or equivalent work experience.
Cardinal Health is an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
We are an Equal Opportunity/Affirmative Action employer and welcome applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment.
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