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Facility Customer Service Representative

2 months ago


Roanoke, Virginia, United States The Sherwin-Williams Company Full time

Job Summary:

The Sherwin-Williams Company is seeking a highly skilled and customer-focused Facility Customer Service Coordinator to join our team. As a key member of our facility operations, you will play a critical role in delivering exceptional customer service, ensuring customer satisfaction, and driving business growth.

Key Responsibilities:

  • Customer Service: Address customer inquiries, provide accurate product information, and ensure high levels of customer satisfaction through excellent service.
  • Relationship Building: Build positive relationships with customers, act as a liaison between customers, sales representatives, and store staff, and ensure compliance with policies and procedures.
  • Order Processing: Intake, process, and verify customer orders to ensure accuracy and documentation.
  • Product Knowledge: Build and maintain knowledge of all products to ensure effective customer recommendations.
  • Operational Support: Assist with moving and loading product, operate batch tinting equipment as needed, and ensure quality service standards are met.

Requirements:

  • Age and Authorization: Must be at least 18 years old and legally authorized to work in the country of employment without needing sponsorship for employment work visa status.
  • Physical Abilities: Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 100 lbs. on occasion.
  • Experience: Must have at least one year of work experience in customer service, retail, or sales.

Preferred Qualifications:

  • Education: Associate degree or higher in Business, Sales, or Marketing.
  • Experience: At least one year of experience working as a Facility Coordinator, or at least three years of work experience in customer service, retail, or sales.
  • Material Handling: At least one year of work experience using material handling equipment, such as forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollies, conveyor belts, etc.
  • Paint Sales: Previous work experience selling paint and paint-related products.
  • Tinting Equipment: Prior work experience operating tinting or color matching equipment.