Service Operations Manager
1 week ago
Job Description
R&H Mechanical, Inc. is seeking a skilled Service Manager to lead our service department. As a key member of our team, you will oversee the daily dispatching and efficiency of our service technicians, ensuring timely and high-quality service to our customers.
Key Responsibilities:
- Manage the service operations of the company, including dispatching and technician efficiency
- Develop and implement strategies to improve customer satisfaction and loyalty
- Review and approve all billing and warranty claims
- Collaborate with other managers to ensure seamless communication and coordination
- Train and develop service technicians to ensure they have the necessary skills and knowledge to perform their jobs effectively
Requirements:
- 3+ years of experience in the HVAC field, with a focus on service and installation
- Proven leadership and management skills, with the ability to motivate and develop a team
- Exceptional communication and customer service skills
- Ability to read and understand business reports and translate information into actionable items
- Proficient in Microsoft Office products
Benefits:
- Competitive salary range of $100,000 - $112,000 per year
- Medical, dental, and vision insurance (75% company paid for employee)
- Health savings plan (HSA)
- Company-paid life insurance
- Paid time off (PTO) - 1 week after first year and 2 weeks after second year
- Company vehicle, cell phone, and gas card
- Profit sharing
- Employee referral program
- 401(k) with a generous 4% match
- Sick leave - earned at 1 hour per 40 hours worked
- Summer and winter employee parties
Work Environment:
The Service Manager will work in a fast-paced environment, managing multiple priorities and deadlines. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.
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