Service Operations Manager

1 week ago


Burlington, Washington, United States R&H Mechanical, Inc. Full time

Job Description

R&H Mechanical, Inc. is seeking a skilled Service Manager to lead our service department. As a key member of our team, you will oversee the daily dispatching and efficiency of our service technicians, ensuring timely and high-quality service to our customers.

Key Responsibilities:

  • Manage the service operations of the company, including dispatching and technician efficiency
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Review and approve all billing and warranty claims
  • Collaborate with other managers to ensure seamless communication and coordination
  • Train and develop service technicians to ensure they have the necessary skills and knowledge to perform their jobs effectively

Requirements:

  • 3+ years of experience in the HVAC field, with a focus on service and installation
  • Proven leadership and management skills, with the ability to motivate and develop a team
  • Exceptional communication and customer service skills
  • Ability to read and understand business reports and translate information into actionable items
  • Proficient in Microsoft Office products

Benefits:

  • Competitive salary range of $100,000 - $112,000 per year
  • Medical, dental, and vision insurance (75% company paid for employee)
  • Health savings plan (HSA)
  • Company-paid life insurance
  • Paid time off (PTO) - 1 week after first year and 2 weeks after second year
  • Company vehicle, cell phone, and gas card
  • Profit sharing
  • Employee referral program
  • 401(k) with a generous 4% match
  • Sick leave - earned at 1 hour per 40 hours worked
  • Summer and winter employee parties

Work Environment:

The Service Manager will work in a fast-paced environment, managing multiple priorities and deadlines. The ideal candidate will be able to work independently and as part of a team, with excellent communication and problem-solving skills.



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