Customer Service Ambassador
1 week ago
We are seeking a highly skilled Customer Service Representative to join our team at ADMAR Construction Equipment & Supplies. As a key member of our sales team, you will be responsible for providing exceptional customer service, generating sales and rental revenue, and building strong relationships with our clients.
Key Responsibilities- Provide warm and welcoming customer service to both walk-in and call-in customers.
- Act as a product expert and consultant to customers, providing quotes and recommendations for equipment rentals and sales.
- Process reservations, write contracts, and assign equipment to customers.
- Handle small equipment sales for walk-in customers and ensure that the store looks amazing by organizing the showroom and providing ideas to improve the customer experience.
- Establish and maintain professional relationships with all customers, both internal and external.
- Accountable for managing equipment rental guidelines and policies.
- Support and act as liaison to the outside sales force.
- Perform other duties as assigned.
- Exceptional phone skills, customer service skills, and common sense.
- The ability to calculate figures, such as discounts, interest, and percentages.
- Excel in a fast-paced, highly urgent environment.
- Ability to think on your feet and go the extra mile to help the customer.
- The ability to close the sale.
- Accumatica or other ERP system knowledge a plus.
- High School Diploma or equivalent.
- 2-5 years' experience as a rental coordinator or counter person, preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office).
- The desire to learn new equipment and do online learning.
- Strong verbal communication skills.
- Prior experience working with a variety of construction equipment a plus.
- Verifiable references and a work history.
- While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office, with some exposure to cold, heat, noise, fumes, and dust.
$21.00 per hour
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