Customer Service Representative

5 days ago

Cicero, United States ADMAR Construction Equipment & Supplies Full time

Job Type: Full-time

Description:

As a Customer Service Representative at ADMAR Construction Equipment & Supplies, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met. Your consultative sales approach will generate sales and rental revenue, while your product expertise will make you a valuable resource for our customers.

Essential Functions:

  • Provide warm and welcoming service to customers, whether in-person or over the phone.
  • Process reservations, write contracts, and assign equipment to customers.
  • Quote rental rates and provide one-call resolution to customers.
  • Act as a product expert and consultant to customers, providing solutions to their needs.
  • Handle small equipment sales for walk-in customers.
  • Ensure the store is organized and visually appealing, providing a positive customer experience.
  • Establish and maintain professional relationships with customers, both internal and external.
  • Manage equipment rental guidelines and policies.
  • Support the outside sales force and perform other duties as assigned.

Skills:

  • Exceptional phone and customer service skills.
  • Ability to calculate figures, such as discounts, interest, and percentages.
  • Excel in a fast-paced, high-urgency environment.
  • Ability to think on your feet and provide solutions to customers.
  • Ability to close sales.
  • Accumatica or other ERP system knowledge a plus.

Experience/Education:

  • High School Diploma or equivalent.
  • 2-5 years' experience as a rental coordinator or counter person, preferably in the equipment rental industry.
  • Highly competent computer and keyboarding skills (Microsoft Office).
  • Desire to learn new equipment and do online learning.
  • Strong verbal communication skills.
  • Prior experience working with a variety of construction equipment a plus.
  • Verifiable references and a work history.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and carry up to 50 lbs.
  • The work environment is that of a typical warehouse office, with some exposure to cold, heat, noise, fumes, and dust.

Salary Description: $21.00 per hour

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