Customer Service Manager

2 days ago


Cicero, United States dan tivnan - State Farm Agent Full time
Job Overview

We are seeking a highly skilled Customer Service Manager to join our team at Dan Tivnan - State Farm Agent. As a key member of our agency, you will be responsible for delivering exceptional customer experiences that drive business growth and success.

Key Responsibilities
  • Establish and maintain strong customer relationships through proactive communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
  • Collaborate with other agency team members to ensure seamless customer service and promote business development.
Requirements
  • Dedication to customer service and a strong ability to relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to effectively assist customers and coordinate with team members.
  • Proactive problem-solving skills to resolve customer issues efficiently.
Benefits
  • Competitive hourly pay plus commission/bonus structure.
  • Opportunities for growth and advancement within the agency.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits and valuable career-building experience.


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