Customer Service Lead

6 days ago


Cicero, Illinois, United States Burlington Full time

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Lead. As a key member of our retail team, you will be responsible for leading day-to-day customer service initiatives and inspiring associates to provide exceptional customer service.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy to ensure a positive shopping experience for customers.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

What We Offer:

  • A competitive wage and flexible hours.
  • An associate discount and opportunities for career growth and development.
  • A rapidly growing brand with a variety of training and development opportunities.

About Us:

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.


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