Retail Store Supervisor

6 days ago


New York, New York, United States Catbird Full time
Role Overview

Catbird is seeking an experienced Retail Store Supervisor to lead our retail team in NYC. This role involves overseeing store operations, supervising staff, and ensuring exceptional customer service.

Job Summary

We are looking for a skilled leader who can prioritize tasks, manage inventory, and maintain high-quality standards in a fast-paced environment. The ideal candidate will have retail leadership experience, excellent communication skills, and the ability to work independently. As a member of our team, you will be responsible for:

  • Providing exceptional customer service and creating a welcoming buying experience
  • Maintaining Catbird's high-quality standards and consistency
  • Assisting managers with receiving, pricing, displaying, cleaning, and maintaining inventory
  • Supervising and training Sales Associates/Zappers
  • Opening and closing the store and serving as a point person on processes and procedures
Responsibilities

In this role, you will be responsible for:

  1. All aspects of customer service, including addressing customer concerns and resolving issues
  2. Managing and maintaining inventory levels, including receiving, pricing, and displaying merchandise
  3. Collaborating with management to develop and implement sales strategies and promotions
  4. Providing feedback and coaching to Sales Associates/Zappers to improve performance and customer satisfaction
Requirements

To be successful in this role, you will need:

  • Retail leadership experience, preferably in a jewelry or luxury goods environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, staff, and management
  • Able to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
  • Flexibility in regards to scheduling and location
  • Jewelry experience a plus
Benefits

We offer a competitive salary, premium weekend pay, and monthly bonus incentives. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.


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