Community Engagement Specialist

2 weeks ago

Atlanta, Georgia, United States Warner Bros. Discovery Full time
About the Role

Warner Bros. Discovery is seeking a highly skilled Community Moderator to join our team. As a Community Moderator, you will be responsible for maintaining a safe and welcoming sports community on B/R. This includes reviewing and moderating comments, polls, and content posted on the site, as well as monitoring and responding to tickets related to account issues and appeal processes.

Key Responsibilities
  • Review and moderate comments, polls, and content posted on B/R
  • Suspend or revoke commenting privileges from users who violate the site's Community Guidelines
  • Monitor and respond to tickets related to account issues and appeal processes
  • Monitor and respond to moderation alerts from the editorial/programming teams
Requirements
  • One year of community moderation (or related) experience
  • Exceptional verbal and written communication skills
  • Experience with all forms of digital and social media
  • Positive attitude, patient demeanor, and ability to maintain composure in stressful situations
  • Ability to multi-task without sacrificing attention to detail
  • Expert knowledge of the major U.S. and global sports covered by Bleacher Report
  • Proficiency with the following resources: Bleacher Report, Microsoft Office Suite, Zendesk, and Discord
Preferred Qualifications
  • Experience with product rollouts and frontline communication of changes/issues to/from users
  • Prior writing experience in sports journalism
How We Get Things Done

At Warner Bros. Discovery, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at https://www.wbd.com/guiding-principles along with some insights from the team on what they mean and how they show up in their day-to-day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

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