Automotive Parts Sales Associate

5 days ago


Knoxville, Tennessee, United States Gary Yeomans Ford Knoxville Full time
About the Role

We are seeking a highly motivated and customer-focused Automotive Parts Sales Associate to join our team at Gary Yeomans Ford Knoxville. As a key member of our parts department, you will be responsible for providing exceptional service to our customers and internal teams.

Responsibilities
  • Parts Sales Process Management: Oversee the parts sales process from start to finish, ensuring seamless communication with customers and staff.
  • Customer Service: Communicate with customers in a friendly and professional manner, providing accurate information and resolving any issues promptly.
  • Parts Catalog Management: Read and understand the parts catalog to locate and provide specific parts to customers.
  • Order Fulfillment: Pull and fill orders from stock, maintaining accurate inventory levels and ensuring timely delivery.
  • Estimate Review: Review body shop estimates to verify parts ordered are correct and pricing is in line with the estimate.
  • Customer Service Recovery: Provide high-level service to both internal and external customers, resolving any issues and ensuring customer satisfaction.
  • Inventory Management: Maintain weekly bin checks to ensure accuracy of stock and notify the parts manager of any discrepancies.
  • Emergency Orders: Locate out-of-stock parts from an outside source and submit emergency orders as needed.
  • Internal Requests: Ensure all internal requests for parts are billed on service repair orders.
  • Cash Handling: Receive payment from retail customers or obtain credit authorization.
Requirements
  • Education: High School Diploma or equivalent and prior auto parts sales experience (preferred).
  • Interpersonal Skills: Strong interpersonal and time management skills, with the ability to work effectively in a dynamic environment.
  • Communication Skills: Ability to read and interpret safety and maintenance documents, as well as calculate figures and amounts.
  • Driver's License: Valid driver's license and clean driving record.
  • Certifications: Must pass a background check and drug screen.
Company Culture

Gary Yeomans Ford Knoxville is an equal opportunity employer and prohibits discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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