Customer Care Specialist

2 weeks ago


Bastrop, Texas, United States Work With Your Handz Full time

Beyond Just Phone Interactions:
Make an Impact as a Customer Care Specialist - 100% Onsite
  • Established in Bastrop County, we have a proud history of excellence in the Plumbing and HVAC sectors.
We are more than a service provider – we are a vital part of the community, dedicated to delivering superior work and products that surpass expectations.

A successful Customer Care Specialist not only excels at scheduling appointments but also represents the core of our company's outstanding customer service.

You will seamlessly connect with clients through compassionate listening, swiftly grasping their needs and offering customized solutions. They play a crucial role in our team, actively contributing to our long-standing tradition of excellence in the community.
What We Offer:
Competitive Compensation starting at $18+/hour based on experience.
Medical, dental, and vision coverage.
401K plan with company contributions.
Paid Time Off.
Paid Holidays and Birthday leave.
Complimentary Gym membership.
Ongoing and comprehensive training and development opportunities.
A supportive and enjoyable work atmosphere.
Opportunities for advancement as our company grows.

Key Responsibilities of the Customer Care Specialist:
Transform incoming client calls into scheduled service appointments.
Deliver call scripts with a natural and engaging tone, conveying clarity, confidence, and warmth.
Address client inquiries promptly, resolving issues and promoting the brand.
Foster positive client relationships, encouraging loyalty and repeat business.
Actively engage in training sessions to enhance your scheduling skills and practice outbound calling techniques.
Implement company protocols to effectively resolve client complaints with a positive outcome.
Maintain accurate and up-to-date client records in the database.
Collaborate effectively with team members, contributing to a positive and productive work environment.
Be adaptable and willing to take on additional tasks as needed.

Ideal Candidate Profile:
Experience in Home Services/Skilled Trades is highly preferred. Minimum 2-5 years of Call Center experience required. Proficient in Microsoft Office.
Excellent communication skills, both verbal and written.
Experience with Service Titan is a plus.
Outstanding customer service and exceptional phone skills. Strong problem-solving abilities and the capacity to handle challenging situations.
Detail-oriented, highly organized, and capable of multitasking in a fast-paced environment.
Commitment to delivering exceptional customer service and building positive relationships with clients.

If you are seeking to be part of a company that genuinely values your skills, offers competitive pay, and provides comprehensive benefits, we encourage you to consider this opportunity. All qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories.

We are an equal opportunity employer. Pre-employment background checks and drug tests are required for consideration for this position.

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