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Sales Account Representative

2 months ago

New Port Richey, Florida, United States thyssenkrupp Full time
Job Summary

As a Sales Account Specialist at thyssenkrupp, you will provide exceptional customer service and support to our clients. Your primary responsibility will be to troubleshoot and resolve issues related to material and order status, ensuring timely and accurate communication with customers and internal stakeholders.

Key Responsibilities:
  • Provide customer service via phone, email, and periodic meetings to ensure high levels of customer satisfaction.
  • Coordinate issue resolution between customers, Boeing, and internal staff members to resolve problems efficiently.
  • Service assigned account loads with a high level of customer satisfaction, accurately communicating customer requirements and resolving problems promptly.
  • Maintain high customer satisfaction levels, with evaluations based on customer feedback, email correspondence, and surveys.
  • Run, modify, and analyze reports to meet account management needs, including batch reports, sales analysis, lifecycle, aging reports, and rock reports.
  • Complete action items from customer meetings and emails, and administer the Sales tab on Elevation forms and PTA (premium freight transportation).
  • Support completion of order entry, purchase order change, plant movement, AOG, or quote preparation as needed.
Requirements:
  • High school diploma or equivalent.
  • At least 1-2 years of previous customer service experience.
  • Solid computer skills beyond the basic level.
  • Strong attention to detail and excellent communication and customer service skills.
  • Self-starting, dependable, and willing to take ownership of goals and performance.
  • Flexible in scheduling and available for overtime as needed.
Benefits:

thyssenkrupp offers competitive company benefits to eligible positions, including medical, dental, vision insurance, life insurance, disability, voluntary wellness programs, 401(k) and RRSP programs with company match, paid vacation and holidays, and tuition reimbursement.