Patient Access Coordinator
1 day ago
We are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.
Responsibilities:- Provide exceptional customer service to patients, responding to their questions and concerns in a timely and professional manner.
- Collect and verify patient demographic information, ensuring accuracy and completeness.
- Utilize multiple online order retrieval systems to verify or print patient orders.
- Verify insurance eligibility and benefit levels through online tools or over the phone as necessary.
- Complete accurate handoff instructions and notes to scheduling staff, noting appropriately in Epic.
- Run real-time eligibility (RTE) on all patients to verify insurance and follow out-of-network policies as applicable.
- Schedule appointments and direct patients through the NMHC systems in a patient-friendly manner.
- Perform medical necessity checks as necessary for scheduled services, communicating options to patients if appointment fails.
- Inform patients of any issues with securing the financial account for their encounter.
- Complete out-of-pocket estimations as requested by patients.
- Provide training and education as needed.
- Manage work schedule efficiently, completing tasks and assignments on time.
- Participate in Quality Assurance reviews to ensure integrity of patient data information.
- Use effective service recovery skills to solve problems or service breakdowns when they occur.
- Utilize department and hospital policies and procedures to complete assigned tasks.
- Adhere to all department policies and compliance requirements.
- High School diploma or equivalent.
- 2-3 years customer service or medical office experience.
- Excellent interpersonal, verbal, and written communication skills.
- Proficiency in computer data-entry/typing.
- Ability to read, write, and communicate effectively in English.
- Basic Computer Skills.
- Ability to type 40 wpm.
- Ability to multi-task.
- Customer service oriented.
- Excellent organizational, time management, analytical, and problem-solving skills.
- Additional education.
- Additional language skills.
- Healthcare finance and/or healthcare insurance experience.
- Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.
We are committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
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