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Administrative Coordinator

2 months ago

Charlotte, North Carolina, United States Hendrick Automotive Group Full time
Job Summary

We are seeking a highly organized and customer-focused Administrative Assistant to join our team at Hendrick Automotive Group. As an Administrative Assistant, you will play a critical role in providing exceptional customer service and supporting the day-to-day operations of our dealership.

Key Responsibilities
  • Answer and direct incoming calls in a professional and courteous manner.
  • Take accurate messages and ensure timely follow-up with customers.
  • Greets customers as they enter the dealership and directs them to the appropriate department or person.
  • Maintains a clean and organized workspace, adhering to company standards.
  • Participates in required training and development programs to enhance skills and knowledge.
  • Records all hours worked accurately in the company timekeeping system.
  • Fulfills other administrative duties as assigned by management.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous customer service or administrative experience in a high-volume environment desired.
  • Strong organizational and interpersonal skills, with the ability to work effectively in a team environment.
  • Basic computer skills and knowledge of Microsoft Office products.
  • Ability to communicate effectively with customers and company personnel.
Work Environment

This role requires regular and predictable attendance, with scheduled shifts including evening hours, weekends, and some holidays. The work environment is primarily office-based, with frequent interaction with customers, managers, and employees.

Core Values

We are committed to upholding the following core values:

  • Servant Leadership: We prioritize the needs of others, valuing and serving our customers, colleagues, and community.
  • Teamwork through Trust & Respect: We foster a culture of diversity, trust, and respect, enabling us to work collaboratively and achieve exceptional results.
  • Integrity: We maintain the highest standards of honesty, transparency, and ethics in all our interactions and decisions.
  • Commitment to Customer Enthusiasm: We are dedicated to delivering exceptional customer experiences, exceeding expectations, and building lasting relationships.
  • Passion for Winning: We strive for excellence, embracing a culture of continuous improvement and innovation.
  • Accountability at All Levels: We take ownership of our actions and decisions, promoting a culture of accountability and responsibility.
  • Commitment to Continuous Improvement: We are committed to ongoing learning, growth, and self-improvement, seeking opportunities to enhance our skills and knowledge.