Customer Service Representative
4 weeks ago
Coborn's, Inc. is a fast-growing employee-owned grocery retailer located in the Midwest. Our company operates multiple store formats, including Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods, offering unique online grocery home delivery services through CobornsDelivers and Cash Wise Delivers locations.
Key Responsibilities- Provide remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers.
- Uphold Coborn's high standard of service by supporting the front-end and the remainder of the store through cashier interventions, transaction reversals/corrections, and other unique transactions.
- Maintain a "Say Yes to the Guest" attitude by providing exceptional customer service.
- Perform all front-end functions, including cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, and Western Union.
- Assist guests with returned merchandise, overrings, and overcharges.
- Provide low-level troubleshooting and inform store management of problem areas, including pricing, equipment breakdowns, service levels and standards, personnel problems, and more.
- Provide backup services to employees in all areas of responsibility, including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Support the Guest Service Manager and Senior Guest Service Manager in their absence.
- A 10% Employee Discount for the employee and their immediate household.
- Get Paid Daily with DailyPay for employees who want access to their pay before payday.
- Paid Floating Holidays and 1/2 time for hours worked on a company-recognized Holiday.
- Sunday Premium Pay - an extra $1 per hour for hours worked on Sundays.
- Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per year.
- Participation in our Employee Stock Ownership Program (ESOP).
- Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, and more.
We believe that building a team of people with different backgrounds, beliefs, experiences, and perspectives inspires fresh thinking and opens us up to new possibilities. We're proud to offer a dynamic atmosphere that welcomes diversity and invests in our employees, along with the growth of our company.
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