Customer Service Representative

6 days ago


Bismarck, North Dakota, United States Basin Electric Power Full time
Job Description

Position Title: Service Dispatcher I

  • Role Summary: This position plays a vital role in ensuring adequate, safe, and reliable service to Basin Electric Power Cooperative's members.
  • Key Responsibilities:

Essential Functions:

  • Customer Service: Answer telephone calls for BEPC and its member systems, handling calls accurately, courteously, and quickly, updating records timely, and communicating clearly with line crews and office personnel.
  • Emergency Response: Coordinate notification of emergency response to situations, including power outages, fires, property damage, and emergency medical incidents.
  • Dispatch Support: Provide customer service support to all customers of SRS, dispatching work crews and service personnel for member cooperatives, using radio or telephone to transmit information and reports on work progress.
  • Outage Management: Dispatch outage events to assist line personnel and monitor outage events.
  • Process Improvement: Analyze internal processes, recommending procedural changes to improve operations, and support special projects as assigned.

Qualifications:

  • Education: Two-year degree in a business-related field, or high school diploma or equivalent (GED or HSED) with 2 years of office and/or customer service experience.
  • Skills: Strong customer service, verbal and written communication, and interpersonal skills; ability to multi-task, meet deadlines, and perform duties with accuracy and attention to detail.

Working Conditions:

  • Physical Demands: Ability to remain in a stationary position, move about the office building, and use a keyboard/computer and other office productivity machinery; occasional reaching below and above shoulder level, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds.
  • Mental Demands: Ability to communicate clearly, develop plans, procedures, and goals; present information to others, and work under stress to complete projects within deadlines.

Compensation: Starting wage: $22 per hour or higher, based on experience.



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