Night Audit Guest Services Representative

3 days ago


Bismarck, North Dakota, United States Bird Dog Equity Partners LLC Full time
Job Title: Night Audit Guest Services Representative

We are seeking a highly skilled Night Audit Guest Services Representative to join our team at EverSpring Inn Bismarck. As a Night Audit Guest Services Representative, you will be responsible for managing all aspects of guest accommodations, including check-in and check-out tasks, online and phone reservations, and providing information about rooms, rates, and amenities.

Key Responsibilities:
  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (contact details, exact dates of their stay etc.)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to guests' inquiries in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Tending and folding laundry when needed
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments
  • Run reports and auditing systems to close out the day.
Requirements:
  • Work experience as a hotel Front Desk Agent, Receptionist, Night Audit, GSR or similar role preferred
  • Experience with a form of property management software is a plus
  • Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
  • A strong desire to learn and develop
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hospitality related field is an asset
  • Willingness to work over nights, weekends and holidays

This is a full-time and/or part-time position. If you have an attention to detail, customer service skills, and are a night owl, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.



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