Transportation Account Specialist
1 day ago
Responsibilities:
- Consistently evaluate and improve customer satisfaction for Tier 2 level accounts.
- Maintain accurate records of client concerns, ensuring timely updates and effective communication.
- Collaborate closely with cross-functional teams to address any emerging issues.
- Systematically gather and analyze customer feedback from meetings, then share actionable insights with our internal teams.
- Deliver thorough, data-driven analysis on potential savings and cost optimization.
- Lead comprehensive annual business reviews with clients.
- Analyze and resolve complex issues surrounding GL coding exceptions, payments, and reporting.
- Support clients' reporting needs.
- Create and track essential KPIs to gauge client health.
- Regularly review and refine client health reports.
- Directly assist with client account renewals.
- Optimize client freight payments using proprietary software.
- Superior communication and interpersonal skills.
- Adept in managing multiple priorities and deadlines.
- Excellent teamwork and partnership building skills.
- Expert problem-solving and analytical thinking.
- Proficiency in Microsoft Office applications.
- Aptitude for communicating complex ideas simply.
- Experience working in distributed environments.
- Proficiency in online conferencing tools.
- Proven experience in delivering top-notch customer service.
- Familiarity with high-performing teams and collaborative environments.
$90,000 - $130,000 annually.
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Customer Service Representative
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