Print Center Operator

1 week ago

New York, New York, United States Canon U.S.A., Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Print Center Operator to join our team at Canon U.S.A., Inc. As a Print Center Operator, you will be responsible for providing exceptional customer service and solutions for clients' copy/print needs.

Key Responsibilities
  • Review, prioritize, and submit print requests from mainframe/mini/server/desktop according to complexity and urgency.
  • Ensure that output is quality-checked and accurately meets the instructions as submitted.
  • Deliver print jobs within established timeframes and maintain logs of all work submitted and completed, including service logs.
  • Responsible for minor maintenance of reproduction equipment by solving paper jams, placing service calls, and conducting routine cleaning.
  • Take meter readings of each duplicating machine on a daily basis and monitor inventory of print supplies, stock paper, and toners.
  • Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service, or when a specific service cannot be provided.
  • Work with clients to resolve complaints to their satisfaction.
  • Help to open and close the print center and assist in keeping the center neat and professional-looking.
  • Where high-speed, high-volume digital publishing printers are used, make adjustments to image quality, create folders and directories for print-on-demand orders, and perform special requests by clients for specialized types of printing.
  • Prepare monthly production and volume reports to measure productivity and prepare billing charges.
Requirements
  • High school diploma or equivalent.
  • 1-5 years of experience working directly in a print center.
  • Some familiarity with the general job functions and minimal understanding of the detailed aspects of the job.
  • Knowledge of machine operations from low to high volume high-speed duplicating equipment.
  • Proficiency in the use of a variety of reproduction-related equipment and systems.
  • Close supervision involving detailed instructions and constant checking on work performance.
  • Excellent customer service, professional attitude, and appearance.
  • Ability to work overtime and meet deadlines.
  • Ability to follow directives and handle physical demands.
  • Possess strong communication skills.
What We Offer
  • Competitive pay and benefits.
  • Comprehensive training and development programs that prepare employees to advance from within.
  • A company focused on creating a positive work and client environment.
  • Employee discounts on entertainment, products, and services nationwide.

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