Financial Recovery Specialist

2 weeks ago


Rochester, New York, United States NESCO Inc Full time

NESCO Inc. is currently in search of a Financial Recovery Specialist to become a vital part of our client's operations on a temporary assignment.

Work Arrangement: Hybrid (In-office Monday to Wednesday, Remote Thursday and Friday)

Compensation: $21 per hour
Working Hours: 11:00 AM - 8:00 PM

Position Overview:

  • Accountable for the precise and prompt resolution of all bank returned items.
  • Delivers exceptional customer service to both internal and external clients while minimizing risk to the organization.
  • Informs client branches about product areas and the resolution process, offering alternative service options when required.
  • Investigates and addresses product and service inquiries from the field and clients.
  • Manages client objections with guidance from a mentor, ensuring the return process is completed effectively to recover as much lost revenue as possible in accordance with established standards and protocols.
  • Oversees return resolutions and inbound call responsibilities to fulfill departmental expectations.
  • Conducts daily processing of all new and pending returned items for the designated products.
  • Maintains daily call metrics based on the provided forecast.
Required Qualifications:
  • Bachelor's Degree in Business Administration is preferred.
  • Background in Customer Service, Finance, Accounting, or Payroll is advantageous.
  • Familiarity with Microsoft Word, Excel, and Access is preferred.
  • Capability to thrive in a fast-paced environment.
  • Experience in Collections or Banking is preferred.
NESCO Inc. is committed to providing equal employment opportunities to all employees and applicants for employment, prohibiting discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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