Financial Recovery Specialist
2 weeks ago
NESCO Inc. is currently in search of a Financial Recovery Specialist to become a vital part of our client's operations on a temporary assignment.
Work Arrangement: Hybrid (In-office Monday to Wednesday, Remote Thursday and Friday)
Compensation: $21 per hour
Working Hours: 11:00 AM - 8:00 PM
Position Overview:
- Accountable for the precise and prompt resolution of all bank returned items.
- Delivers exceptional customer service to both internal and external clients while minimizing risk to the organization.
- Informs client branches about product areas and the resolution process, offering alternative service options when required.
- Investigates and addresses product and service inquiries from the field and clients.
- Manages client objections with guidance from a mentor, ensuring the return process is completed effectively to recover as much lost revenue as possible in accordance with established standards and protocols.
- Oversees return resolutions and inbound call responsibilities to fulfill departmental expectations.
- Conducts daily processing of all new and pending returned items for the designated products.
- Maintains daily call metrics based on the provided forecast.
- Bachelor's Degree in Business Administration is preferred.
- Background in Customer Service, Finance, Accounting, or Payroll is advantageous.
- Familiarity with Microsoft Word, Excel, and Access is preferred.
- Capability to thrive in a fast-paced environment.
- Experience in Collections or Banking is preferred.
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