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Recovery Operations Specialist

2 months ago

Rochester, New York, United States NESCO Inc Full time

Job Summary:

NESCO Inc is seeking a highly skilled Recovery Representative to join our team. As a key member of our operations team, you will be responsible for ensuring accurate and prompt resolution of all bank returned items.

Key Responsibilities:

  • Deliver exceptional customer service to internal and external clients while minimizing company risks.
  • Provide guidance to business units and product departments on the resolution process and suggest alternative service options when required.
  • Investigate and address product and service-related issues from the field and clients.
  • Address client concerns with the help of a senior colleague and effectively manage the return process to recover maximum lost revenue following established protocols.
  • Resolve return issues and handle incoming phone inquiries to meet set departmental benchmarks.
  • Manage the daily processing of new and pending returned items for designated products.
  • Meet daily call targets as per the provided projections.

Requirements:

  • Preferably a Bachelor's Degree in Business Administration or a related field.
  • Experience in customer service, finance, accounting, or payroll is a plus.
  • Proficiency in Microsoft Word, Excel, and Access is advantageous.
  • Ability to thrive in a high-paced work environment.
  • Prior background in collections or banking would be beneficial.

NESCO Inc is an Equal Opportunity Employer:

We promote an inclusive work environment and provide equal opportunities for all employees and job applicants, prohibiting any form of discrimination based on various characteristics including race, color, religion, age, gender, nationality, disability status, genetics, veteran status, sexual orientation, or gender identity, in compliance with relevant laws at the federal, state, and local levels.