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IT Support Specialist

2 months ago

Brentwood, Tennessee, United States Promises Behavioral Health, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Technician to join our team at Promises Behavioral Health, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff, ensuring that our computer systems and networks are running smoothly and efficiently.

Key Responsibilities
  • Provide user support and resolve technical issues in a timely and effective manner
  • Monitor and respond to IT helpdesk tickets, prioritizing tasks based on urgency and importance
  • Install, configure, and maintain computer hardware and software, including workstations, printers, and servers
  • Manage inventory of equipment, software, and licenses, ensuring that our systems are up-to-date and compliant with company policies
  • Perform PC maintenance, upgrades, and configurations, as well as provide assistance with smartphone and messaging device support
  • Collaborate with the IT Manager to develop and implement IT strategies and policies
Requirements
  • High School Diploma or equivalent required; associate's degree in computer science or technical school preferred
  • Technical support experience beneficial; A+ certification, Network+, and Security+ certifications a plus
  • Strong written and verbal communication skills, with ability to explain technical concepts to non-technical staff
  • Reliable transportation and willingness to travel to facilities as needed
  • Ability to lift PC equipment (50lbs) and work in a fast-paced environment
Working Conditions

This is an office environment with occasional temperature changes. Employees are protected from weather conditions or contaminants.