Pharmaceutical Support Specialist
3 weeks ago
The Pharmaceutical Support Coordinator is a key member of our team, responsible for providing exceptional customer service to internal and external stakeholders. This role requires a strong liaison between pharmaceutical manufacturers, providers, patients, and IVX Operations to ensure seamless delivery of services.
Responsibilities- Develop and maintain positive working relationships with pharmaceutical support services (HUBs) that participate in the IVX Health Provider Service Organization.
- Identify and catalog referring providers' preferred method of communication.
- Notify referring providers when patients have been successfully onboarded with IVX Health and ensure post-treatment communications are occurring back to the provider office for in-scope drugs/patients.
- Work alongside the Program Manager to educate referring providers and pharmaceutical case managers on outstanding prior authorization, benefit, patient monitoring, and general continuum of care patient needs.
- Perform welcome calls to patients, including advanced educational components around specific participating biologic therapies, the process, clinical counseling, and financial counseling (copay assistance).
- Leverage clinical expertise to respond to and resolve clinical inquiries from referring providers and internal sales/operations colleagues.
- Assist in coordinating intake and prior authorization tasks related to specific medications supported.
- Eliminate barriers regarding insurance requirements and medical policy, medical records, drug label, and prior authorization requirements.
- Clearly document all case-specific communication and activity in appropriate systems.
- High school diploma or GED required.
- Graduate of an accredited school of Medical Assisting or completion of an approved program (BOTP) is required.
- 3 years' experience working in hospital or clinical service access, physician office scheduling, or similar role.
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