Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Rachel Johnson - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.
Key Responsibilities- Client Relationship Management
- Establish and maintain strong relationships with clients to understand their needs and preferences.
- Follow up with clients to ensure their concerns are addressed and their expectations are met.
- Insurance Services
- Provide accurate and timely information to clients regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused approach to educate clients about insurance options and promote the development of our business.
- Communication and Collaboration
- Utilize excellent communication skills to efficiently meet the needs of clients and coordinate with other agency team members.
- Proactively address client concerns and resolve issues in a timely and professional manner.
- Customer Service Skills
- Dedicated to providing exceptional customer service.
- Able to effectively relate to clients, answer their questions, and anticipate their needs.
- Communication and Problem-Solving
- Excellent communication skills to assist clients and coordinate with other agency team members.
- Proactive in problem-solving and able to think critically to resolve client issues.
- Compensation and Growth Opportunities
- Hourly pay plus commission/bonuses.
- Growth potential/Opportunity for advancement within the agency.
- Employee Benefits
- Paid time off (vacation and personal/sick days).
- Medical, Vision & Dental benefits.
- Retirement Benefits.
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