Customer Service Representative

4 days ago


Stafford, Virginia, United States Rachel Johnson - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative at Rachel Johnson - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth and success.

Key Responsibilities
  • Client Relationship Management
    • Establish and maintain strong relationships with clients to understand their needs and preferences.
    • Follow up with clients to ensure their concerns are addressed and their expectations are met.
  • Insurance Services
    • Provide accurate and timely information to clients regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
    • Use a customer-focused approach to educate clients about insurance options and promote the development of our business.
  • Communication and Collaboration
    • Utilize excellent communication skills to efficiently meet the needs of clients and coordinate with other agency team members.
    • Proactively address client concerns and resolve issues in a timely and professional manner.
Requirements
  • Customer Service Skills
    • Dedicated to providing exceptional customer service.
    • Able to effectively relate to clients, answer their questions, and anticipate their needs.
  • Communication and Problem-Solving
    • Excellent communication skills to assist clients and coordinate with other agency team members.
    • Proactive in problem-solving and able to think critically to resolve client issues.
Benefits
  • Compensation and Growth Opportunities
    • Hourly pay plus commission/bonuses.
    • Growth potential/Opportunity for advancement within the agency.
  • Employee Benefits
    • Paid time off (vacation and personal/sick days).
    • Medical, Vision & Dental benefits.
    • Retirement Benefits.


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