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Customer Service Representative
2 months ago
The Operational Support Specialist provides front-line support for the Call Center. Primary function is to assist clients in resolving issues and concerns. This is a full-time position located in a typical office and/or call center setting.
Key Responsibilities- Conduct interviews with clients to assess their current situation and provide information and resources to assist with needs and benefits.
- Serve as a liaison between the client and the entity providing resource support to ensure positive contact is established and pertinent information is relayed.
- Capture the essence of concerns and needs within the database.
- Conduct telephonic outreach to clients on the outreach list.
- Favorable T-3, T-3R or NACLC adjudication.
- A high school diploma and a minimum of 1 year experience in call center operations or a related field.
- Knowledge and understanding of call center operational requirements relative to resource allocation and benefits delivery.
- Demonstrated knowledge of the organization's culture and/or experience is preferred.
- Strong organizational, time-management and communication skills.
- Excellent verbal, interpersonal and written communication skills.
- Familiarity with the organization's programs and services.
The Operational Support Specialist will work in a typical office and/or call center setting. The position requires sitting, standing, walking and traveling to off sites; some carrying of computer equipment.
Physical and Mental Demands- Concentration/Attentiveness.
- High Level of Decision Making.
- Respond to unpredictability.
- High Level of Record Keeping.
- Independent Judgment and Discretion.
- Organize and Prioritize.
- Manage Multiple Projects/Tasks.
- Read, Comprehend and Follow Instructions/Work Orders.
- Relate to Others.
Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.
