Airport Operations Manager

4 weeks ago

Chicago, Illinois, United States CLEAR - Field Full time
About CLEAR - Field

At CLEAR - Field, we're on a mission to create frictionless experiences that make every day feel like magic. As a General Manager, you'll be responsible for leading and driving the daily operations of your location, ensuring that our team members deliver exceptional security and customer service experiences while sharing the CLEAR story.

Key Responsibilities:
  • Manage day-to-day operations of a team of Ambassadors and Managers who utilize CLEAR technology to perform duties related to airport security, customer service, and sales.
  • Build and sustain a diverse team of talent who successfully and consistently deliver on the CLEAR objectives related to security, service, and sales.
  • Drive employee engagement and foster an environment where team members are accountable for delivering exceptional security and customer service experiences while continuously sharing the CLEAR story.
  • Build stakeholder relationships with TSA, airline, and airport partners; support needs &/or inquiries in a timely manner, escalating to a higher level as necessary.
  • Responsible for the team's comprehension and adherence to operational/security procedures, laws, regulations, and company directives.
  • Effectively execute our commitment to security, manage risk, fulfill operational and compliance requirements.
  • Coach, mentor, and train the team to meet sales and customer service goals and standards.
  • Drive new enrollments through the airport sales program by consistent sales coaching, contests, and recognition; identify gaps and use best practices.
  • Deep understanding of technology and processes; ability to troubleshoot.
  • Managing labor to ensure highest utility, and oversight of payroll and scheduling.
  • Ensures the team maintains the equipment, signage, and facility to meet brand standards.

Requirements:
  • At least 6 years of leadership experience in a high-volume, fast-paced, and customer-facing environment (i.e. retail, restaurants, hospitality, rental cars).
  • You are self-motivated, positive, and possess a passion for fostering a great sense of teamwork.
  • You have high standards, excellent interpersonal and communication skills, and are committed to training, mentoring, and motivating your team.
  • Excellent leadership and organizational skills, and ability to manage multiple priorities and influence others in an ever-changing environment.
  • You are indefatigable in achieving your individual and team goals and want to grow and develop in your career.
  • Experience reviewing and reporting on KPIs on a regular basis.
  • Ability to stand/walk for extended periods of time.
  • Ability to follow policies and procedures set forth by CLEAR, airport, state, and federal regulations.
  • Availability to work a non-traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings).
  • Required to successfully complete a government background investigation.

About CLEAR - Field

CLEAR - Field is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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