Airport Operations Supervisor

3 weeks ago


Chicago, Illinois, United States United Airlines Full time

United Airlines is seeking a highly skilled Airport Operations Supervisor to join our team in a particular airport location. This role will serve as the dedicated in-field, frontline supervisor for the operation of United's suite of premium products, including United Clubs, Polaris lounges, Global Services, VIP, and tarmac transportation program.

The successful candidate will partner closely with local Airport Operations and vendor partners to lead all aspects of the operation, including staffing/personnel planning, maintaining facilities to corporate standards, facility improvements, product and service roll-outs, performance management of employees, and continuous improvement across the operation of United's premium products.

This role will also involve providing day-to-day management of operational execution for United's suite of premium products, leading teams of customer services agents dedicated to premium spaces, and administering employee-related needs, including hiring and qualification processes, shift scheduling, performance management, and training.

The ideal candidate will have a bachelor's degree or equivalent work experience, proficiency in Microsoft Office applications, and excellent communication skills. They will also be comfortable handling and de-escalating situations, willing to travel to required meetings, and able to work any shift within a 24/7/365 operation.

United Airlines is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.

Key Responsibilities:

  • Lead teams of customer services agents dedicated to premium spaces
  • Administer employee-related needs, including hiring and qualification processes, shift scheduling, performance management, and training
  • Provide day-to-day management of operational execution for United's suite of premium products
  • Partner closely with local Airport Operations and vendor partners to lead all aspects of the operation
  • Develop and implement strategies to improve customer satisfaction and employee engagement

Requirements:

  • Bachelor's degree or equivalent work experience
  • Proficiency in Microsoft Office applications
  • Excellent communication skills
  • Ability to work any shift within a 24/7/365 operation
  • Comfortable handling and de-escalating situations


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