Airport Operations Specialist

5 days ago


Chicago, Illinois, United States City of Chicago Full time
Airport Operations SpecialistAbout the Role

The City of Chicago is seeking an Airport Operations Specialist to join our team at O'Hare International Airport. As a key member of our customer service team, you will play a vital role in ensuring a positive experience for our travelers.

Key Responsibilities
  • Supervise and coordinate customer service initiatives to ensure a seamless travel experience
  • Develop and implement training programs for front-line staff
  • Collaborate with airport stakeholders to enhance customer satisfaction
  • Monitor and respond to customer correspondence and complaints
  • Assist with event planning and execution at both O'Hare and Midway Airports
Requirements

We are looking for a highly organized and detail-oriented individual with excellent communication skills and experience in customer service or a related field. Proficiency in MS Word is required.

Location: O'Hare International Airport

Shift: Varies

Hours: Varies

THIS POSITION IS IN THE CAREER SERVICE



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