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Customer Service Ambassador

2 months ago


Decatur, Illinois, United States Consociate Full time

Job Overview

At Consociate, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. This role is a critical part of our organization, serving as the first point of contact for our clients and members.

Responsibilities

* Respond to customer inquiries in a professional and friendly manner, providing timely and accurate information regarding claim status and plan benefits.
* Assist walk-in customers with plan/claim questions, ensuring a positive and respectful experience.
* Maintain knowledge of all Summary Plan Benefit manuals of plans administered by Consociate, staying up-to-date on the latest information and updates.
* Perform other duties as assigned, demonstrating a willingness to adapt and contribute to the team's success.

Expectations

* Present a positive image of Consociate at all times, embodying the company's values and mission.
* Communicate effectively with customers, colleagues, and supervisors, using clear and concise language to convey complex information.
* Identify opportunities for improvement and suggest ways to enhance processes and systems, promoting a culture of continuous learning and growth.
* Demonstrate a teamwork philosophy, working collaboratively with others to achieve common goals and objectives.
* Preserve the confidentiality of sensitive business information, upholding the highest standards of professionalism and integrity.

Requirements

* High School Education required.
* Minimum of one to three years of experience working with the public, preferably in a customer service or insurance-related role.

If you are a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.