Customer Service Ambassador

4 weeks ago


Decatur, Illinois, United States Planet Fitness Decatur Full time

At Planet Fitness Decatur, we're committed to creating a culture that empowers our members to live a healthy lifestyle. As a Customer Service Ambassador, you'll play a vital role in delivering exceptional customer experiences that exceed our members' expectations.

Key Responsibilities:

  • Provide top-notch customer service to members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Take prospective members on tours and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.

Benefits:

  • Potential for up to three raises per year.
  • Great career advancement opportunities.
  • Insurance benefits for full-time staff.
  • 401k benefits based on eligibility.


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