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Desktop Support Specialist

2 months ago


San Antonio, Texas, United States Jackson Walker Full time
Job Title: Desktop Engineer

Job Summary:

We are seeking a highly skilled Desktop Engineer to join our IT team at Jackson Walker. As a Desktop Engineer, you will be responsible for providing technical support and maintenance for our desktop computers, laptops, and mobile devices. You will work closely with our Service Desk team to resolve technical issues, implement new software and hardware, and maintain our IT infrastructure.

Key Responsibilities:

  • Provide technical support and maintenance for desktop computers, laptops, and mobile devices
  • Implement new software and hardware to improve IT infrastructure
  • Work closely with the Service Desk team to resolve technical issues
  • Maintain accurate and up-to-date inventory records of all firm computers and computer-related hardware
  • Provide technical coaching and mentoring to Service Desk team members
  • Participate in special projects and task force teams as needed
  • Develop and maintain competent knowledge of supported applications, relevant products, and current support policies
  • Conduct or assist in the analysis of end-user issues and complaints
  • Provide high-quality and detailed incident tickets to ensure all logs and tracking tools are used properly

Requirements:

  • Experience in Desktop Support in a corporate environment
  • Ability to make quick and clear decisions
  • Ability to meet deadlines while paying attention to details
  • Strong technical written and verbal communication skills
  • Team collaborative attitude
  • Strong customer service skills
  • Project Management experience
  • Bachelor's degree preferred
  • Must carry a Firm-provided mobile communications device
  • Will occasionally be required to work more than 37.5 hours a week
  • Some travel to other Firm locations and/or remote training facilities will be necessary

Technical Certifications:

  • M365: Endpoint Administrator
  • CompTIA A+
  • MD-102 Endpoint Management
  • AZ-900 Azure Fundamentals

Working Conditions:

Normal office environment with little exposure to excessive noise and temperature.