Desktop Support Specialist

4 weeks ago


San Antonio, Texas, United States San Antonio Shoe, Inc. Full time
Job Summary

San Antonio Shoe, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities
  • Repair, install, and upgrade PC hardware and peripherals.
  • Provide users with PC, desktop application, and network access technical support, including on-site and off-site visits.
  • Maintain and troubleshoot printers, both networked and stand-alone.
  • Troubleshoot a variety of hardware, application, and network problems.
  • Diagnose and resolve basic technical hardware and software issues.

Requirements
  • Strong understanding of Windows operating systems and Mac OS.
  • Extensive knowledge of Microsoft Office products, with an emphasis on Outlook, as well as familiarity with other business and desktop applications.
  • Strong PC hardware and software troubleshooting skills.
  • Ability to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.
  • Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.
  • Ability to troubleshoot and terminate Ethernet wiring.
  • Working knowledge of basic PBX telephony (66 blocks, wiring).
  • Familiarity with wiring equipment.
  • Experience with Point of Sale systems.
  • Help Desk experience in a help desk or technical support role.

Personal Qualities
  • Must have respect and empathy for co-workers, their team, and the company.
  • Good communication skills, both verbal and written.
  • Must be mature, responsible, and self-motivated with a strong work-ethic.
  • Must be a team player who can work well with others.
  • Must have an ability to work independently with solid follow-up and follow through.
  • Ability to effectively drive multiple tasks and deadlines simultaneously.
  • Must have ability to exercise confidentiality.
  • Excellent job performance and attendance.

Education and Experience Requirements
  • 2+ years of related technical experience required.
  • A+ certification and/or MCP preferred.
  • Previous manufacturing plant and retail experience a plus.
  • Bilingual in English and Spanish is a strong plus.


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