Desktop Support Specialist
4 weeks ago
San Antonio Shoe, Inc. is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our employees, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities
- Repair, install, and upgrade PC hardware and peripherals.
- Provide users with PC, desktop application, and network access technical support, including on-site and off-site visits.
- Maintain and troubleshoot printers, both networked and stand-alone.
- Troubleshoot a variety of hardware, application, and network problems.
- Diagnose and resolve basic technical hardware and software issues.
Requirements
- Strong understanding of Windows operating systems and Mac OS.
- Extensive knowledge of Microsoft Office products, with an emphasis on Outlook, as well as familiarity with other business and desktop applications.
- Strong PC hardware and software troubleshooting skills.
- Ability to perform maintenance and troubleshooting on LaserJet and inkjet printers, both stand-alone and networked.
- Good understanding of LAN technologies, as well as the ability to troubleshoot issues on a TCP/IP network.
- Ability to troubleshoot and terminate Ethernet wiring.
- Working knowledge of basic PBX telephony (66 blocks, wiring).
- Familiarity with wiring equipment.
- Experience with Point of Sale systems.
- Help Desk experience in a help desk or technical support role.
Personal Qualities
- Must have respect and empathy for co-workers, their team, and the company.
- Good communication skills, both verbal and written.
- Must be mature, responsible, and self-motivated with a strong work-ethic.
- Must be a team player who can work well with others.
- Must have an ability to work independently with solid follow-up and follow through.
- Ability to effectively drive multiple tasks and deadlines simultaneously.
- Must have ability to exercise confidentiality.
- Excellent job performance and attendance.
Education and Experience Requirements
- 2+ years of related technical experience required.
- A+ certification and/or MCP preferred.
- Previous manufacturing plant and retail experience a plus.
- Bilingual in English and Spanish is a strong plus.
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