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Application Support Analyst 2

2 months ago

Pittsburgh, Pennsylvania, United States First National Bank of Pennsylvania Full time
Position Overview:

The primary responsibility of this role is to assist in the analysis, implementation, modification, and monitoring of application performance. The individual in this position will oversee server applications and performance metrics while engaging in discussions regarding system requirements and objectives aligned with business needs and performance targets.

Key Responsibilities:
  • Provide technical and business support to defined user groups.
  • Monitor system health, review logs, and escalate issues as necessary.
  • Analyze, implement, and modify application performance.
  • Identify and resolve application performance issues effectively.
  • Implement installations and upgrades while providing technical guidance on application performance implications.
  • Enhance the reliability and performance of business applications through troubleshooting and optimization.
  • Collaborate with vendors and external support to resolve issues and improve system performance.
Qualifications:

Education: Associate's degree required.

Experience: Minimum of 5 years in a related field.

Skills: Strong customer service abilities, proficiency in office equipment, excellent organizational and analytical skills, and detail-oriented approach to problem-solving.

Compliance: Adherence to regulatory laws and company procedures is essential for all positions.

All employees are expected to understand and manage risks associated with their roles as part of the organization's risk management program.