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Insurance Policy Support Specialist

2 months ago

MagstattleBas, Grand Est, United States IAT Insurance Group Full time

IAT Insurance Group is seeking a dedicated Insurance Policy Support Specialist to join our dynamic team. This role involves critical tasks in managing and organizing policy documentation, ensuring efficient processing and indexing of various submission documents including new business, renewals, cancellations, endorsements, and correspondence.

The Insurance Policy Support Specialist will play a vital role in providing technical and administrative assistance while adhering to established protocols. Key responsibilities include maintaining accurate records, generating reports, verifying data, and addressing common inquiries.

Key Responsibilities:

  • Assess incoming communications to identify new requests or the need for additional information.
  • Utilize multiple systems and databases to process new quote requests for both new and renewal business in accordance with internal guidelines.
  • Ensure that all documents are accurately indexed within electronic document management systems.
  • Conduct data entry for new quote requests, following established procedures across various segments.
  • Retrieve and upload reports from third-party vendors based on specific segment requirements.
  • Perform additional tasks as necessary to support team objectives.

Qualifications:

  • High School diploma or equivalent required.
  • Associate degree or a minimum of three years of relevant experience in insurance, clerical, administrative, or customer service roles.
  • Comfortable working in a fast-paced, production-oriented environment.
  • Ability to meet Service Level Agreements (SLAs).
  • Proficient in MS Office (intermediate level), data entry, and detail-oriented research.
  • Exceptional attention to detail to ensure the accuracy of all work performed.
  • Strong organizational, time management, and follow-up skills.
  • Excellent communication skills, both written and verbal, with a focus on delivering outstanding customer service.
  • Capacity to manage a high volume of emails and orders efficiently.
  • All applicants must be authorized to work in the United States and must not require visa sponsorship now or in the future.

Our Culture:

At IAT, we embody the principle of Answers Together, emphasizing collaboration to provide effective solutions for our clients. We are committed to fostering an open and supportive workplace culture that drives innovation and growth.

We offer a comprehensive benefits package that includes:

  • Core working hours from 8 AM to 5 PM with opportunities for overtime.
  • Flexible start times and lunch options.
  • A hybrid work environment.
  • 26 PTO days plus 12 company-paid holidays, totaling 38 paid days off.
  • Early release on the day before major holidays.
  • Paid parental leave.
  • 7% 401(k) company match along with profit-sharing opportunities.
  • On-site leadership providing personalized training.
  • A small team size to enhance collaboration and support.
  • A variety of training programs and development opportunities to help you achieve your career aspirations.
  • Healthcare and wellness initiatives.
  • Performance-based bonus opportunities.
  • College loan assistance support.
  • Educational assistance programs.
  • A mentorship program.
  • A dress-for-your-day policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug-free workplace and participate in E-Verify.