Customer Support Specialist

1 month ago


Mansfield, Massachusetts, United States eTeam Full time
Job Summary:

We are seeking a skilled Customer Service Engineer to join our team at eTeam. As a key member of our support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities:

• Perform troubleshooting and repair activities for PCs, desktops, laptops, tablets, and printers.
• Provide support to client-identified VIPs and respond to change management requests.
• Perform Install/Move/Add or Change (IMAC) activities and desk-side support tasks.
• Display excellent technical and professional services skills at all times.
• Meet established customer service satisfaction levels and operational/customer service metrics.
• Communicate proactively with end-users and service desk personnel regarding repair status and arrival times.

Requirements:

• Technical school certification or equivalent of 2-4 years of relevant experience.
• Maintain all required OEM Certifications as directed by Management.
• Knowledge of relevant software and hardware systems, including ITIL methodologies.
• A+ certification is desired, and additional customer-specific certifications or training may be required.

Skills:

• Excellent communication and customer-facing skills.
• Strong oral, written, and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Must own a basic repair kit.

What We Offer:

eTeam offers a dynamic and supportive work environment, competitive compensation, and opportunities for professional growth and development.

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